Where are my downloads?
Everything you own is in My Library, with files and version history. Signed download links expire in a few minutes — request a fresh one from Downloads if one timed out.
The questions that come in most. If the answer is not here, write to the team — include the engine version and the order number when you have one.
Everything you own is in My Library, with files and version history. Signed download links expire in a few minutes — request a fresh one from Downloads if one timed out.
90 days on assets and tools, 14 on courses if under 20% watched. Ask from Contact with your order number — there is no refund button on the order itself.
Individual is one seat, Studio is up to ten, Enterprise is unlimited with priority support. Perpetual and royalty-free. Courses are personal enrolment, not a studio seat licence.
Check spam. The message is sent when you register or use Forgot password. If it still is not there, write to us with the address you used.
Orders & invoices lists every purchase, including pending payments and anything since refunded. Downloads unlock once payment is confirmed.
Both are applications a person reads. The revenue share is agreed if it is a yes — it is not a fixed rate on the form.
Licensing, billing, or something that broke — a person answers. support@assetforge.com